A Day in the Life, But the Past Isn't Done with Us, If You're Going to San Francisco

School of Hotel Management

On my walk home from Glide each day, I pass by the back end of the Hilton. The Hilton on the edge of San Francisco’s Tenderloin is a gargantuan 46-story hotel that Wikipedia tells me is the largest lodging facility (1,911 rooms) on the West Coast. There’s a joke around Glide’s disaster preparation circles about “depending on which way the Hilton falls” in the event of the Big One. If the Hilton, across the street from our main building, falls west, everything becomes a lot less relevant in our preparation.

The block covered by the back end of this monstrous hotel is also the block of “no-man’s land” that separates the Tenderloin from the high-end tourist district denoted by the Powell Street cable car turn-around and Union Square. That only one long block can separate these worlds (and that I cross between both every day) is an endless source of wonder for me. And the Hilton’s back end, replete with a massive loading bay and three full dumpsters, makes an eerily quiet neutral zone to secure this distance.

Not only do large stocks of brand-name food and drink come in and endless supplies of eternally foul-smelling refuse go out, but the back-side of the Hilton is also the designated smoking area for staff. No small number of them enjoy smoke breaks while seated on the immense marblesque blocks at the base of the structure. Sometimes they even push back on these blocks to nestle themselves almost invisibly between or behind the oversized pots for plants and trees that adorn this area. There is an insipid illustration on the wall of the “Team Member Entrance” of the Hilton at the center of the back-end, showing servility heightened to a virtue in a row of uniformed staff members. The live people, fortunately, tend to have a bit more spunk. Though sometimes one can detect exactly how their soul is being squeezed up out of their windpipe, and how much longer they can keep it down.

Amidst the descending fog and spirit of premature nightfall on this particular night (that would’ve been the first weeknight of real darkness, were it not for Congress’ determination to ruin Halloween and our Outlook calendars with an extra week of so-called Daylight Saving), I was somewhat heartened and even comforted by the thought of some two- to four-thousand souls bedding up for a long autumn night in that hotel as I walked by. Of course they weren’t yet bedding up at all, but the fleeting thought in my mind took me to one of my strange professional fascinations. Namely, to be a Night Manager in a hotel.

I have had many such fascinations (let’s not quite call them fantasies – that word implies a whole lot more than is involved in these particular fancies) over the course of a quarter-century of conscious life. Being a farmer is a big one, one that still tugs on the heartstrings sometimes despite my overall distaste for physical labor. Baseball player comes to mind. Rock star. But Hotel Night Manager might trump all the rest. Well, except baseball player.

With a few profound exceptions, being a Hotel Night Manager is a serene experience. There is quiet in everything. One has time to breathe, to read, to observe. Contact is incidental and completely devoid of context – the people who are staying in hotels are living a life outside of life, and one gets to live along with them. For the HNM, these contacts are predominantly insomniacs, lovers, the inconsolable, and the weariest or most spontaneous of travelers. Stellar company, altogether, perhaps a list of my ideal chosen cohorts.

It should be noted that this particular desire is not centered in a hotel like the Hilton – I can’t imagine there is just one HNM there, nor that any of them get much ease or quiet. It’s much more pictured in an idyllic hotel setting: a swanky but small downtown establishment, a National Park lodge, the La Fonda in Santa Fe, or perhaps the stereotypical New England inns (see “Newhart”, “Gilmore Girls”, Hotel New Hampshire). The La Fonda would be ideal. But there’s only one place like that in the world.

No small part of this daydream is encompassed in my own love of hotel lobbies, like the ones listed above, at night. The first inspirations for taking interest in such a job were probably little beyond spending many late hours in a wonderful hotel lobby and observing the Night Manager. It had to occur to me many times, as I turned the next page or chatted idly with a friend, that the only difference between us was that they were dressed up and got paid, while I could go to bed whenever I wanted.

Often, I didn’t want. One of these key hotel lobby moments that springs to mind is in Baltimore in May of 1997. It was not exactly a good time in my life. I was at Catholic Nationals, the next-to-last debate tournament of my year, and I had all 5 preliminary rounds the next day. I couldn’t sleep and I had no desire to. The lobby of the hotel (my kingdom to recall its name) was gorgeous, and I spent hours with a walkman borrowed from Barrett watching the activity therein slowly dwindle and pondering what had become of my existence. I got not a minute of sleep. The tournament the next day swirled in slow surreality. Between rounds 3 and 4, someone started up a pickup baseball game on the pristine grass quad of the prep school hosting the tourney, and I got to live out two of my professional aspirations at once, never to be fulfilled. I debated well, but fell just short of the break rounds. They counted ballots and not rounds (3 judges in each round), and I would’ve made it had they just counted rounds. Or maybe it was the other way around. Barrett broke. The next day I would spend one of the most solitary days of my time on this planet at the National Aquarium in Baltimore, wondering how low the needle could go.

For all my dislike of corporations, there are some that I must admit provide a necessary service. Hotels must be one of these, though nice ones cause concern for my conscience. This does not mean, however, that I could ever really bring myself to spend significant time or energy advancing the will of a corporation (even a hotel) when there is so much else to be done in this lifetime.

Maybe. After all, the job would be a lot like bartending. Endless fodder of experience and conversation for the books.

But sooner than that, I have to get writing those books already. So the lobby will have to wait.

Sleep well, Hilton.

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